- Kalon Skin Studio requires a 50% deposit of the service price booked, this deposit is non-refundable. You may make changes to your own appointment on our booking site or through the confirmation email/text up until 24 hours prior to your appointment. Payment is rendered at the time of service.
- Clients will lose the deposit if failure to show up to the appointment or fail to make changes before the
24hr mark.
- Rescheduling is considered canceling the current appointment to schedule another one, and if done so after the 24hr mark it will violate the policy and client will lose the deposit.
- All deposits towards appointments are non-refundable whatsoever.
- If client is running late for the appointment, the client must notify Kalon Skin Studio immediately.
- If client is late to the appointment, I will still be charged the full price for the service was scheduled, and will receive the treatment for whatever time is left.
- If more than 10 mins late to a 30-45 min appointment, it will be counted as a no-show & the appointment will be canceled. If late by 15 mins or more to a 60+ min appointment the same policy applies and full service price will be charged.
- If client is a no-show to an appointment, full service price will be charged. Kalon Skin Studio has the right to refuse any future appointments if client is a no-show one or multiple times.
- If client cancels an appointment 3 times in a row, Kalon Skin Studio reserves the right to refuse any future appointments.
FAQ
I can't find the studio.
We are located off of Smith Ranch Road in Pearland across from the JCPenney parking lot and behind Walmart. Look for duplex looking buildings with red tile roofs. We are the fourth building to the right, in the corner suite 804.
I am not sure which facial/service to book.
When in doubt always book an In-Person Consultation + Treatment. This will give us time to speak with you about what your skin goals are and come up with a treatment plan that is right for you. This appointment includes our Deep Cleansing Facial, but also allows us time to make changes to the facial if necessary.
I have been calling but can't get a hold of anyone.
We are in the process of expanding and are likely in between clients. You can leave us a voicemail, email us or send a text and we will get back with you as soon as possible.
Why do you need my card information to book an appointment?
We respect your time and would also like for you to respect ours, therefore in order to reserve an appointment we require a card on file and a deposit of 50% of the service charge, which will comply with the cancelation policy in the event the policy is violated. Your card will not be charged otherwise. Your information is SSL Secured through Square.
What is your cancelation policy?
50% deposit of the service price booked is required and is non-refundable. You may make changes to your own appointment on our booking site or through the confirmation email/text up until 24 hours prior to your appointment. Payment is rendered at the time of service.
What if we are running late?
If you are running late make sure to message us or leave us a voicemail. If time permits we will provide what we can of the service for any treatment that is 60 mins or more. If you are late more than 10 mins for a 30 min service you will be counted as a no show and charged 100% of the treatment you were scheduled for.
Do you have a no-show policy?
Yes, if you are a no-call/no-show you will incur a 100% charge of the treatment you were scheduled for.
Any other questions? Feel free to use the form below to contact us!